Last Updated: 25.06.26

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1. Package Structure, Validity & Pacing

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To create meaningful, lasting change, our coaching frameworks rely on a consistent and supportive rhythm. Each package is structured with clear timelines and spacing to best support your family's progress.

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• Initial Consultations: Our first standalone 1-hour session allows us to fully map out your family's unique situation. To ensure thorough preparation, please submit your secure New Family Discovery Form via the portal at least 48 hours before this meeting.

• Coaching Frameworks (3, 6, and 12-Month Packages): Our multi-session plans are designed to walk alongside your family over a dedicated timeframe, starting from your very first booked session:

  • 3-Month Plan (3 Coaching Blocks)

  • 6-Month Plan (6 Coaching Blocks)

  • Annual Partnership (12 Coaching Blocks)

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While you enjoy the flexibility to adjust blocks as family life ebbs and flows, all sessions must be utilised within your specific contract window (e.g. a 3-month plan starting on 24th June wraps up by 24th September). To maintain consistency and progress, unused sessions beyond your package window will expire and are non-refundable.

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• Two-Week Pacing Guide (Space to Reflect): True growth happens between sessions as your family implements new strategies and reflects on progress. Because of this, a minimum of two weeks is required between coached sessions. Consequently, sessions cannot be clustered together at the tail end of your timeline (for example, we won't be able to schedule multiple sessions within the final fortnight of a package).

 

2. Travel Time & Mileage Guidelines

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To support families across a wider geographic area while balancing the time spent on the road, travel costs are structured transparently as follows:

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• Travel Time: Travel time is included for all locations within a 30-minute drive each way from my base near Junction 29/30 of the M5 at Exeter. For journeys exceeding 30 minutes each way (more than a one-hour round trip), additional drive time is valued at £40 per hour. Travel times are calculated using Google Maps, based on the expected journey time of the quickest route.

 

• Mileage Contribution: To cover vehicle and transport costs, mileage is calculated and charged for all return journeys at a standard rate of £0.45 per mile.

 

Example Journey: If a one-way journey takes 19 minutes and covers 14.2 miles (resulting in a return journey of 38 minutes and 28.4 miles total):

• Drive Time: No charge (as the one-way time is under 30 minutes).

• Mileage: 28.4 miles x £0.45 = £12.78 (applied to the full return journey).

 

3. Guarding Our Time Together (Rescheduling & Late Cancellations)

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Your investment covers a comprehensive service framework, including dedicated pre-session strategy planning, travel coordination and day management, face-to-face coaching, and post-session resources. Because your specific diary slot is held exclusively for your family, we use the following guidelines for unexpected changes:

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• With Advance Notice (More than 24 Hours): If you need to rearrange a session, please provide at least 24 hours' notice via email or contacting my mobile phone. To maintain continuity and keep your family on track, each individual session slot can be rescheduled once. A second attempt to reschedule the same session will unfortunately result in that session credit being closed out and forfeited.

 

• Short-Notice Adjustments (Less than 24 Hours): I completely understand that family life can be unpredictable and unexpected challenges pop up for all of us. While I always want to meet those moments with empathy, I do need to balance this with running a sustainable business. If a session is postponed or cancelled with less than 24 hours' notice, the session credit is typically forfeited and deducted from your balance. However, to give you as much flexibility as possible, you can choose to pay a flat Late Rescheduling Fee of £50 to fully protect and restore that session credit in your balance for a future date.

  • Why this fee exists: This nominal fee is in place to offset any potential unrecoverable costs and the dedicated diary slot blocked out solely for your family.

 

• Emergency Exceptions: Please know that I will always meet sudden, severe illness or genuine family emergencies with absolute empathy and reasonable personal discretion on a case-by-case basis.

 

4. Making the Most of Every Minute

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• Family Delays: If you or your child happen to run late for an in-person or online session, please don't panic. We will still dive right in, but our session will conclude at the originally scheduled end time so subsequent families can be supported punctually (unless I can reasonably fulfil your time without knock on impact). Typically, the missed time cannot be extended, and the session counts as fully delivered against your package.

 

• Coach Delays: If travel delays or unforeseen circumstances slow me down on my way to you, I will contact you immediately. Any time lost will either be added to the end of the session, if your schedule permits, or credited back to your block balance.

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5. Cancellation by the Coach

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If I must postpone a session due to illness or an unexpected emergency, I promise to provide you with as much notice as humanly possible. Your session credit will remain completely untouched, it will not count toward your rescheduling limits, and we will prioritise finding a fresh, mutually convenient date and time that works for your family’s schedule.